FAQs - Frequently asked questions

Look here for quick answers to most common questions.

Or you can call us toll free 1 800 447-7995. We'll be happy to help you!


Standard Shipping

The standard shipping rates shown are for shipping within the Contiguous United States by our choice of carrier. This shipping information is provided as a guideline and is correct in most circumstances.

Signature services, express shipping, orders for multiple items and oversized boxes and/or weights above 20 pounds will be subject to additional charges. International deliveries will be subject to additional charges. Signature Services (requiring a signature upon delivery) are subject to additional charges and are not included with shipping offers We will contact you with any changes from this rate prior to charging your order.

If you have special needs for shipping, write them in the COMMENT FIELD as you checkout.

Call us toll free at 1 800 447-7995
and we will be happy to help you.

What Are Standard Shipping Rates?

The standard shipping rates shown are for shipping within the Contiguous United States by our choice of carrier. This shipping information is provided as a guideline and is correct in most circumstances.

Order Total under $149.99 shipping is $10.95
Order Total $150 - $299.99 shipping is $13.95
Order Total $300 - $599.99 shipping is $15.95
Order Total $600 - $999.99 shipping is $19.95
Order Total over $1000 shipping is $24.95

Call us toll free at 1 800 447-7995
and we will be happy to help you.

Shipping Outside The 48 Contiguous United States & International Shipping

The Toy Shoppe has many international customers and ships worldwide every day. Additional shipping charges will apply. Please contact us for actual shipping costs. Each country has different regulations and we recommend that you check with your country's customs offices to determine the duties/taxes that are applied to imports from the United States. You will be responsible for your country's duties and/or taxes.

Questions? Special shipping needs?
Call us toll free at 1 800 447-7995
and we will be happy to help you.

Contact us with special shipping needs

Online Account Information:

Creating Your Account On www.TheToyShoppe.com

You can quickly create your account by clicking on the sign in link at the top of every page or by clicking on the button below. It is easy and quick.

Once you sign up, you will be able to create your own Wishlist, save your address for future orders, view previous online orders and more!

Create an account now

Lost Password

If you've lost your password, don't worry... it happens to everyone. Just click on the button below and fill in the email address that you used when you created your account. A new, random password will be emailed to your email address shortly.

When you receive your new password, sign in to your account using your email address and your new password. That password will be good until you decide to change it.

Changing your password Once you sign in, go to My Account and change your password anytime you wish.

Oops! I forgot my password

Questions? Need help?
Call us toll free at 1 800 447-7995
and we will be happy to help you.

Buy Online Without An Account

Yes! We offer this feature for your convenience.

When you go to check out, you will be brought to the Sign In page. There you can choose the Go Straight To Checkout Without Creating An Account! option and check out without creating a new account. We will need information for payment and shipping, however you won't have to create a password or an online account.

Please note: There are benefits to creating an account. When you create an account, you can review previous orders, have your own Wishlist, sign up for special offer information and catalogs. Buying without creating an account will not give you these benefits.

Call us toll free at 1 800 447-7995
and we will be happy to help you.

Ordering With The Toy Shoppe:

Ordering On The Toy Shoppe Website

Simply browse to any item on our site that interests you. Select your choice of payment type (Pay In Full or a AMC monthly payment plan ) and click on the add to cart button.

This will take you to your Shopping Cart where you may either continue shopping or proceed to checkout. Here you can change the quantity of items you want, customize your AMC payment plan, and enter a coupon code.

When you are to ready check out, go to your shopping cart and click on the checkout now button where you will be asked for shipping and payment information. Then review and confirm your order. Shortly thereafter, we will send you an email confirming that we received your order.

Call us toll free at 1 800 447-7995
and we will be happy to help you.

I'm Having Trouble Placing My Order Online. What Should I Do?

Sometimes, due to different computer software or issues on the internet, customers might experience difficulty ordering online.

If you have any problems, please call us toll free at 1 800 447-7995 for assistance or to place your order with one of our friendly and knowledgeable staff. We are always happy to help you.

Or use our online Contact Form

You are always welcome to provide a list of items you wish to order along with your contact information (email or phone number) through our Contact Form. We will get in touch with you by phone or email for any other information required to complete your order.

Use our online Contact Form

AMC Monthly Payment Plans Are Convenient & Interest Free

AMC Automatic Monthly Charges

Monthly Credit Card Charges We will, with your authorization, automatically charge a pre-determined amount to your VISA, MasterCard, Discover or American Express charge card each month on the same date. You can personalize this plan to suit your individual needs.

Postdated Checks If you prefer, you may send a series of postdated checks instead of using a charge card. For example: AMC $50.00 for 4 months would require four $50.00 checks each dated one month apart.

AMC Monthly Payment Details AMC monthly payment plans require that a payment be made each month. Your order will ship when paid in full. Applicable shipping costs can be included with your payments. There is NO interest charged for using our AMC plans. However, AMC payment plans longer than 6 months are charged a one-time processing fee of $12.00.

Making Extra Payments We are always willing to work with our customers on payment arrangements. Additional payments on your AMC or Layaway to pay the balance more quickly can be made by contacting us.

Questions about AMC payment plans?
Call us toll free at 1 800 447-7995
and we will be happy to help you.

Custom AMC Payment Plans For Online Orders

We now offer you the opportunity to choose the AMC payment plan that best suits your needs when shopping online. When items are added to your shopping cart, you have the option of Paying In Full or AMC. Based on the total amount of your AMC items. you will have a choice of payment plans available for you on the Shopping Cart page.

If you would prefer a different AMC payment than the one offered on our website, please write it in the COMMENT BOX as you checkout. We will be happy to adjust your AMC plan to finish paying more quickly and receive your order sooner.

Questions? Need a custom payment arrangement?
Call us toll free at 1 800 447-7995
and we will be happy to help you.

Layaway Plans Are Flexible & Easy

Our Layaway option allows you the freedom to make monthly payments in an amount that best fits your needs. There is a one-time processing fee of $12.00 on all Layaway orders. To keep your order active, a payment is required each month and the balance must be paid in full by the due date. Items are shipped when the balance is paid in full.

Please note: Layaway plans are not available when ordering on our website.

Call us toll free at 1 800 447-7995
and we will be happy to help you with your Layaway purchase.

Yes, We Accept PayPal

order by PayPal at The Toy ShoppeYes, we gladly accept PayPal. However, since many of our items have limited availability, we cannot process a PayPal payment through our web site.

If you wish to pay for an order with PayPal, please use our Contact Form (with the button below) or call us toll free 1 800 447-7995 to reserve the item and we will give you instructions for making your payment through PayPal.

Contact us to use PayPal

Virginia Sales Tax

If your order is shipping within the state of Virginia, state sales tax will be added in the amount of 5.3% of the total purchase price (less shipping).

Shopping On Our Website:

I'm Having Trouble Getting Emails From The Toy Shoppe

We email many of our notifications including order confirmations and tracking information for our shipments. With today's sensitive spam filters, our emails are sometimes blocked unintentionally. If you can't find one of our emails, check your spam or junk folder in your email program to see if it has been filtered.

It sometimes helps to add webmaster@thetoyshoppe.com to your address book. This will indicate to many spam filters that you are expecting emails from us.

Questions? Need help with your Toy Shoppe emails?
Call us toll free at 1 800 447-7995
and we will be happy to help you.

Incorrect Information

We make every effort to ensure accuracy on our web site, however we are only human - sometimes mistakes happen.

If there is an error, we will contact you before your order is processed to explain the error and determine if you wish to complete the order.

Call us toll free at 1 800 447-7995
and we will be happy to help you.

Item Availability

The Toy Shoppe handles collectibles by world-renowned artists and manufacturers. Due to the intricate handmade nature of many of these pieces, some items shown on our website may not be available for immediate delivery.

Please keep in mind that many of the items we carry are very limited editions. They may not remain in stock very long and should be reserved by you as soon as possible. If you need to verify that an item is in stock or you require delivery by a specific date, please indicate this in the COMMENTS BOX as you check out. If an item is not in stock at the time you place your order, we will notify you.

Questions? Need to confirm availability?
Call us toll free at 1 800 447-7995
and we will be happy to help you.

What Are WAIT LIST ONLY Items?

Items marked WAIT LIST ONLY are sold out. This means that The Toy Shoppe has none in stock and no prospect of obtaining more but will keep a Wait List in case one becomes available. The only time items become available to WAIT LIST ONLY customers is in the event of cancellation of orders by other customers. On extremely rare or popular items, it is unlikely that wait list orders will be filled.

Questions about Sold Out or Wait List items?
Call us toll free at 1 800 447-7995
and we will be happy to help you.

Why Does An Item Looks Different On My Computer

Due to their handmade nature, some products may differ from that actual product shown in the photo. Variations in photography, lighting and computer monitors will also affect an item's appearance such as the color.

Call us toll free at 1 800 447-7995
and we will be happy to help you.

The Toy Shoppe Policies:

Cancellation Policy

With any cancellation there is a standard 10% to 40% fee based on the price of the item. Payments applied to an AMC or Layaway payment plan will be held as a store credit, less any fees that may apply. This store credit can be used on any future purchase.

Call us toll free at 1 800 447-7995
and we will be happy to help you.

Payment Policy

A payment is required each month to keep any payment plan active.

Call us toll free at 1 800 447-7995
and we will be happy to help you.

Return Policy

The Toy Shoppe's customer satisfaction guarantee: If you are not happy with your selection, please call us within 5 days of receipt of your order for a return authorization number. You will be responsible for the return shipping and costs. Please fully insure your return for your protection. Items must be returned in the condition in which received with all original packing materials. Refund or exchange credit will be issued LESS actual shipping cost on the initial order. Returns on AMC or Layaway items will receive a store credit. In some cases, a restocking fee may be necessary.

*Please note: No returns on special ordered items.

Call us toll free at 1 800 447-7995
and we will be happy to help you.

Privacy Policy

This Privacy Policy governs the manner in which The Toy Shoppe collects, uses, maintains and discloses information collected from users (each, a "User") of the www.TheToyShoppe.com website ("Site"). This privacy policy applies to the Site and all products and services offered by The Toy Shoppe.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities such as ordering on our Site.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

As you browse our Site and other websites, online ad networks we work with may place anonymous cookies on your computer, and use similar technologies, in order to understand your interests based on your anonymous online activities, and thus to tailor more relevant ads to you. If you do not wish to receive such tailored advertising, you can visit this page to opt out of most companies that engage in such advertising. This will not prevent you from seeing ads; the ads simply will not be delivered through these methods.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

The Toy Shoppe may collect and use Users personal information for the following purposes:

- To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.

- To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

- To improve our Site: We may use feedback you provide to improve our products and services.

- To process payments: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

- To run a promotion, contest, survey or other Site feature: To send Users information they agreed to receive about topics we think will be of interest to them.

- To send periodic emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy

The Toy Shoppe has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

The Toy Shoppe
11632 Busy Street
Richmond, VA 23236
804 379-7995

Last updated: November 26, 2014