• International deliveries will be subject to additional charges
• Call for information on 2nd Day and Overnight shipping

Signature Services (requiring a signature upon delivery) are subject to additional charges and are not included with shipping offers.

Shipping Outside The United States
The Toy Shoppe has many international customers and ships worldwide every day. Additional shipping charges will apply: please contact us for actual shipping costs. Each country has different regulations and we recommend that you check with your country's customs offices to determine if duties/taxes are applied to imports from the United States. You will be responsible for your country's duties/taxes.

Shipping Carriers
Our standard shipping is based on using the best, most dependable and most economical service for each package. If you prefer a specific carrier other than our choice, we can gladly accomodate your request although shipping costs may vary. If you have special needs for shipping, please call us toll free at 1 800 447-7995 or write in the COMMENTS FIELD when you checkout.

Return Policy
The Toy Shoppe in Richmond, Virginia, has a customer satisfaction guarantee. If you are not happy with your selection, call us within 5 days of your receipt of your order to receive a return authorization. Shipping costs will not be refunded. You will be responsible to ship and insure the item to be returned in mint condition. Returns on AMC or layaway items will receive a store credit. *Please note: No returns on special order items. Call The Toy Shoppe if you have questions regarding special order items.

Cancellation Policy
There is a standard 10% - 40% fee on canceled orders. AMC payments already made on canceled items will be held as a store credit (less any fees that may apply) for use on future purchases.

Item Availability
The Toy Shoppe handles collectibles by world reknowned artists and manufacturers. Due to the hand-made nature of many of these pieces, some items shown on our website are not available for immediate delivery. Manufactured pieces also have handmade components that can delay their arrival in stock. We try to announce when items are in stock either in the item description, e-mails or a website announcement; however due to the limited nature of the items we carry, they may not remain in stock very long. If you need to verify that an item is in stock for quick delivery or an item needs to be delivered to you by a specific date, please indicate this in the ADD COMMENTS OR COUPON CODE box as you check out. Or call us toll free 1 800 447-7995 so we can verify availability. If an item is not in stock at the time of purchase, a deposit will be charged (usually 25%) until the item arrives, at which time the balance will be charged and the item sent out.