Frequently Asked Questions

Can you ship outside the United States? Yes! The Toy Shoppe has many international customers and ships world wide every day. Additional shipping charges will apply. You should check with your country's customs/duties offices to see if you will be responsible for import fees into your country from the USA.

How Much Will My Shipping Be? Because we ship all over the world and some items are ordered under special circumstances, the shipping information here is provided as a guideline, and will be correct in many circumstances. If you have special needs for shipping, please give us a call.

Why Can't I Log In to My Toy Shoppe? You must have registered online with The Toy Shoppe Online Community to login into My Toy Shoppe. Customers who place orders online are given the opportunity to register for The Toy Shoppe Online Community. Since one of the features of My Toy Shoppe is one-step order processing, your billing and shipping information must be on file with our Online Community. Simply join our community when placing your next online order with The Toy Shoppe or register now!

How do I Register for My Toy Shoppe? You can register now by filling out our registration form. Registration can also be done during the order process. When you fill out your billing and shipping information you will see fields where you will enter your requested User ID and requested Password. Once you order has been completed, your registration is immediately activated.

Are the items on The Toy Shoppe web-site in stock? The Toy Shoppe handles collectibles by world reknowned artists and manufacturers. Due to the hand-made nature of many of these pieces, some items shown on our web-site are not available for immediate delivery. Manufactured pieces also have hand-made components that can delay their arrival in stock. Unless there is an item description or e-mail or web-site announcement specifically stating that an item is in stock, the item may not be in stock. If you need to verify that an item is in stock for quick delivery, or an item needs to be delivered to you by a specific date, please indicate this in the "Shipping and Special Instructions" field when you place your order, or give us a call at 800-447-7995, so we can verify availability. If an item is not in stock at the time of purchase, a deposit will be charged (usually 25%) until the item arrives, at which time the balance will be charged and the item sent out. If you have chosen to pay by the AMC Plan, payments will begin and the item will ship as soon as it is received.

Help Ordering with The Toy Shoppe Online

How Do I Order with The Toy Shoppe Online? Simply browse to any item on our site in which you are interested. When viewing the item, you will see a box toward the right with a button saying "Buy It Now!" Clicking this button will add that item to your shopping cart, and you may either continue shopping or proceed to checkout.

Why is my Shopping Cart Empty? The Toy Shoppe shopping cart uses a harmless text file called a "cookie" to track the items you wish to purchase while browsing through our web-site. It will remember your choices for up to 24 hours. Cookies are also used for My Wish List for Visitors. Some people have cookies disabled on their computer. For instructions on enabling cookies in your browser, click here.

You should allow The Toy Shoppe cart to place the cookie on your machine for ordering purposes, and it will be removed once your order is complete. The Toy Shoppe does not attempt to retrieve any personal information from your computer. You will not be able to order through the shopping cart if you have cookies disabled on your computer. However, for your convenience, you may indicate the number and quantity of items you wish to order along with your billing, shipping, and credit card information through our secure form under the Contact Us link. Please contact the webmaster if you experience any other difficulties placing your order online.

Why Won't the Buttons Work on the Shopping Cart Page? Some people and businesses have chosen to disable javascript on their computers. Without javascript, these buttons are unable to determine which choice you have made. You may use the text links in the help section of the page. They work in the same way as the buttons.

What Does it Mean When an Item is Marked as "Wait List Only"? Items marked for wait list only are also marked as sold out. This means that The Toy Shoppe has none in stock and has no prospect of receiving more. The only time items become available to wait list customers is in the event of cancellation of orders by other customers. On extremely rare or popular items, it is unlikely that wait list orders will be filled.

I'm Having Trouble Placing My Order Online. What Should I Do? Sometimes, due to different browsers and other issues on the world wide web, customers do experience difficulty ordering online. You can always provide a list of items you wish to order along with billing, shipping, and credit card information through our secure form at the Contact Us link if you have any difficulty with the shopping cart. Or contact the webmaster, and be certain to make a note of any error messages you have received while attempting to order, and our webmaster will be pleased to assist you.

How Does the AMC Plan Work? We will, with your authorization, charge a pre-determined amount for your purchase each month automatically to your VISA, MasterCard, Discover or American Express charge card on the same date. Or, if you prefer, you may send a series of postdated checks instead of using a charge card. for example: AMC $30.00 for 6 months would require six $30.00 checks each dated one month apart. AMC plans longer than 6 months are charged a one-time processing fee of $10.00.

Can I Make Extra Payments on My AMC? We are always willing to work with our customers on payment arrangements, and you may make any number of additional payments during an AMC to pay the balance more quickly on your item.

Does The Toy Shoppe Offer Layaway Plans? Our layaway policy requires a 25% down payment, after which customers can pay at regular intervals until items are paid off. Customers should pay no less than once a month. Under the layaway plan, items will not ship until paid in full. Items can not remain in layaway longer than one year.

What is The Toy Shoppe's Return Policy? The Toy Shoppe has a customer satisfaction guarantee. If you are not happy with your selection, you must call within 5 days of your receipt of the item to receive a return authorization. Shipping costs will not be refunded. You will be responsible to ship and insure the item to be returned. *Please note: special order items require special arrangements, so please call The Toy Shoppe if you have questions regarding the return policy on a special order item.

What is The Toy Shoppe's Cancellation Policy? There is a standard 10% fee on cancelled orders. In most cases, these fees can be held as a store credit for use on a future purchase.